Free Shipping and Returns
30 Day Trial
Your rug trial begins the day your Rugser rug
is delivered and lasts 30 days. Enjoy 30 risk-free days with Rugser
and if you aren’t completely in love with your rug you can send it back to us.
Feel Confident in Your Purchase
Rugser rugs are made with premium natural materials
and handmade by skilled artisans with very fine quality handspun wool
which extends the durability of the rug for generations.
Returns Made Easy
Rugser offers free shipping and returns on all rugs within the 30 day
trial. In order to return your rug, it must be within the accepted return.
date of a 30 day window, in the same condition that it was delivered to
you and in the original packaging.
It’s not often that people send their rugs back but we understand that
homes are your personal living space and sometimes it’s not the perfect
fit – and when it does happen we give you your money back,
no questions asked.
If you’d like to return your Rugser rug contact our customer support
team to begin the process. We are available via email, web chat, or
phone 7 days a week, 6am-9pm PST. If you have more questions.
How much does shipping cost?
What is Rugser’s return policy?
Do you permit exchanges?
Do I need to keep any of the packing materials?