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Free Shipping and Returns

Rugser offers free shipping and returns directly
to your door and a 30 day risk free home-trial period
so you can live with it and make sure it’s the perfect fit.
We make it simple to try out beautiful rugs in your home.

30 Day Trial

Your rug trial begins the day your Rugser rug
is delivered and lasts 30 days. Enjoy 30 risk-free days with Rugser
and if you aren’t completely in love with your rug you can send it back to us.

Feel Confident in Your Purchase

Rugser rugs are made with premium natural materials
and handmade by skilled artisans with very fine quality handspun wool
which extends the durability of the rug for generations.

Returns Made Easy

Rugser offers free shipping and returns on all rugs within the 30 day
trial. In order to return your rug, it must be within the accepted return.
date of a 30 day window, in the same condition that it was delivered to
you and in the original packaging.

Fast Refunds

It’s not often that people send their rugs back but we understand that
homes are your personal living space and sometimes it’s not the perfect
fit – and when it does happen we give you your money back,
no questions asked.

Friendly Support

If you’d like to return your Rugser rug contact our customer support
team to begin the process. We are available via email, web chat, or
phone 7 days a week, 6am-9pm PST. If you have more questions.


How much does shipping cost?

Rugser rugs always ship free within the contiguous United States.

What is Rugser’s return policy?

Within 30 days of when your item is delivered you may return your item for a refund of the purchase price. Items eligible for return must be within the accepted return date of a 30 day window, and in the same condition that it was delivered to you and in the original packaging.

Do you permit exchanges?

Unfortunately, we do not allow direct exchanges for any items purchased via our website. Your original purchase must be returned within the 30 day window. You may place a new order at any time before or after your return has been completed.

Do I need to keep any of the packing materials?

Yes! While we know you will be very excited to rip open your new rug, please be careful when removing the packaging. In the case that you do need to return it, you will want to use the same plastic packaging it arrived in to send it back to us within the 30 day trial period.

Prepared by  T-Soft E-Commerce.